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Return Policy

Do you accept returns?

Yes! Customer satisfaction is our destination! Please feel free to return any eligible item within 15 days of receiving your original order.

1. Items returned within 15 days of receiving your original order will be eligible for a refund if it has evident manufacturing defect, such as the size, style, hairmaterial, cap construction or color doesn't match the description, please feel free to cantact us, our customer service will reply to you as soon as possible.

2. Items must be returned in original, factory condition (unaltered, unworn, undamaged and with tags attached in original packaging) as we do not sellrefurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.

3. Please notice that if you wish to return any or all parts of your order, you will need to contact customer service firstly, you can send the items back after their confirmation. Once the returned item is received and inspected, your refund will be processed and automatically applied to your original paymentaccount. Buyer needs to pay for the return shipping fee. Or you can keep the product and negotiate with our customer service for the refund directly.

4. Care and styling product, accessories, liquids, and special order items are ineligible for return. Please note that free gifts should be shipped out togetherwith the original package.

5. After the return request has been authorized, the hair can be shipped back to the address we gave you. Please kindly send email about your ordernumber and returned package number.

6.About Refund : a full refund will be provided to the original method of payment after we have received, inspected and confirmed.After we confirmed the return products,will full refund within 3 working days. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.

7.You may contact us by e-mail at server@vanlov.com. The Vanlov Hair team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!


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